Privacy policy
Forgotten password
If you have forgotten your password, all you need to do is enter your email address on the 'Forgotten your password' page and we will email you your password information. Then simply follow the instructions in the email to change your password. Click here to go to the 'Forgotten your password' page.
Privacy promise
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. AV Wow complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
To read more on how your personal data is going to be handled, click here to go to our full Privacy Policy incorporated in our Terms and Conditions.
Security policy
avwow.com is secure
We realise how important it is to securely store any information that you provide. avwow.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.avwow.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
About SSL Certificates |
Verified by Visa and Mastercard® SecureCode™
To give you even more confidence in shopping online with avwow.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
Click here to visit the Verified by Visa website
Click here to visit the Mastercard® SecureCode™ website
Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.
Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your avwow.com account password. Avwow.com does not have access to your Verified by Visa or Mastercard SecureCode™ password.
ISIS (Internet Shopping is Safe)
avwow.com is ISIS-accredited. ISIS is run by e-tail industry body IMRG (Interactive Media Retail Group), and is backed by the UK government. ISIS-accredited merchants now account for approximately two thirds of all UK online shopping.
You can shop online with confidence wherever you see the ISIS logo because it certifies that the merchant has:
- registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair
- had its web site and service reviewed and monitored by IMRG
- had its Business, VAT and Data Protection registrations checked by IMRG
Phishing
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by phone. Should you receive an email claiming to be from AV Wow Limited requesting this kind of information, please do not respond but let us know.
